Help
We've tried to make our on-line store as easy as possible to use.
Store Terms and Conditions
- All sales are in US Dollars.
- At this time we accept checks, money orders, PayPal, and major credit cards.
- Checks are only accepted from US residents and must be drawn on a US bank .If you pay via check, Orders will not be shipped until funds "clear".
- Please indicate if you wish to pay by money order. We will send you an email asking for specific sending information. The money order must be in the exact amount of your order, payable in US dollars. Once funds are collected we will ship your order.
- Sorry, we will not ship COD.
- Once booked and paid for, Personal Healing Sessions are not refundable.
- You must have a valid email address to submit an order
Shipping Policies
To keep things simple, we charge a flat shipping and handling rate per product category (CDs, Books), adjusted to reflect the costs of shipping to your location. The countries we ship to are listed below:
| United States | Canada | Europe | Central & South America, Asia/Pacific, Africa, & Middle East |
|---|---|---|---|
| United States, Puerto Rico, US Virgin Islands | Canada | Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom | Argentina, Australia, Brazil, Chile, Hong Kong, India, Israel, Mexico, New Zealand, Peru, South Africa, Taiwan |
Don't see your country listed? Contact us and let us know so we can add it.
Shipping and Handling costs per unit by product and geography:
| Product | United States | Canada | Europe | Central & South America, Asia/Pacific, Africa, & Middle East |
|---|---|---|---|---|
| Individual CDs | $2.00 | $3.00 | $5.00 | $5.00 |
| St Maarten Seminar (4CD Set) | $8.00 | $12.00 | $20.00 | $20.00 |
| Sparkling Rainbow | $3.00 | $4.00 | $8.00 | $8.00 |
| On Feet of Light | $3.00 | $5.00 | $10.00 | $10.00 |
Orders that are to be shipped:
- All shipped orders are final.
- There is only one shipping address per order. If you wish to send items to multiple addresses then please enter an order for each shipment address.
- if you're outside the US, you are responsible for ensuring that you can import our product shipments. You are responsible for any expenses due to any local taxes, customs duties and fees, as well as compliance with any and all relevant local laws and regulations.
- If you cancel all or part of an order prior to shipment, shipping and handling charges for any canceled items will be refunded along with the purchase price of the canceled product(s).
- Shipping and handling charges will ONLY be refunded in the event of a partial or full order cancellation.
- Refunds on unshipped products will be processed within 30 days of cancellation.
- Refunds for shipped products will be made only upon return of the product(s) in new, unused condition. Customer shall pay the shipping costs of all returned products.
Orders that are to be picked up in person:
- If you order online and subsequently cancel all or part of an order prior to pickup, we will refund the purchase price of the canceled product(s).
- If you order online and subsequently wish to have your item shipped instead of being picked up in person, you must pay the normal shipping and handling charges for each ordered item prior to shipment. If this is the case please use the contact form to inform us so we can assist you.
- Refunds will be processed within 30 days of cancellation.
Frequently Asked Questions
We've listed what we think are the most frequently asked questions with answers below. If you don't find the answer you're looking for, use the contact form to send us an email. We'll get back to you quickly.
Account Questions
Q: Why do I have to create an account?
A: Accounts help you and us to track your order, and to contact you in case we have questions. It also allows you to indicate and change your email preferences and view your order history with us. Registered users also can comment on posts where commenting has been enabled.
Q: Do I have to place an order to have an account?
A: Absolutely not! We welcome participation in our community, regardless of whether or not you've placed an order.
Q: How do I check the status of an order?
A: Login to your account. Select the "Orders" tab located above your user name, To see the contents of an order, simply click on the order number listed in the column labeled "Order #".
Emails
Q: Help! I never received my order confirmation email
A: if this occurs, send us an email using the contact form and then login to your account. Select the "Orders" tab located above your user name, To see the contents of an order, simply click on the order number listed in the column labeled "Order #".
Q: Help! I never received my new account email
A: if this occurs, send us an email using the contact form. Please provide us the email address you used when you created the account.
Newsletter Questions
Q: I signed-up for the newsletters but haven't yet received one.
A: First of all, make sure that you followed the directions in the confirmation email that was sent to you shortly after you signed-up for Pat's Newsletters. If you didn't receive or don't remember receiving a confirmation email, check your email system' spam folders (if you find it there make sure you whitelist patcaffrey.com.) If you still can't find your confirmation email, send us a note using the contact form. Please use this language: "Please confirm my subscription to Pat Caffrey's Newsletters", and make sure you include your first name. last name, and email address. Please note this is for lost conformation emails only. Requests for new sign-ups will be ignored.
Q: Why do I have to confirm my email subscription? Why can't I just send you an email asking to subscribe? Why can't I just tell you I want to subscribe when I see you?
A: The combination of double opt-in confirmation and confirmation from your computer's IP address/email account is the best means of ensuring compliance with US CAN-SPAM Act as well as international anti-spam laws.
Q: How do I change my newsletter email address settings?
A: The easiest and fastest way is to cancel your old newsletter subscription and then resubscribe with your new email address. To unsubscribe, use the unsubscribe link at the bottom of the latest newsletter. Then, to resubscribe, click here (note: this will open in a new window.)
Shipping Questions
Q: My products were damaged during shipment. Can I get a replacement?
A: Contact us using the contact form as quickly as possible. Make sure you select the Customer Service category. We will replace products that are damaged during shipment.
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